Digital products purchased from Jacob’s Frame Edit llc (hereinafter referred to as “we” or the “Company”) are available for download or access upon purchase. Due to the nature of these products, we generally do not offer refunds or returns once delivered. Please read the following detailed policy carefully before purchasing.

  1. Nature of Digital Products
    The digital products we offer include, but are not limited to:
    Film and television clips
    Post-production services
    Template and other digital resources
    Since digital products are used once downloaded or accessed, we cannot offer refunds.
  2. Refund Circumstances
    While we do not offer general refunds, we may consider refund requests in the following circumstances:
    Technical Issues: If you are unable to successfully download or access your purchased digital product and are unable to resolve the issue after attempting to do so, please contact us promptly. We will endeavor to provide technical support, and if the issue cannot be resolved, we may consider a refund.

Incorrect Purchase: If you placed an incorrect order (e.g., purchased the wrong product), please contact us within 48 hours of purchase. After review and confirmation, we may process a refund request on a case-by-case basis.

  1. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:
Contact Support Team: Contact our customer support team via email ([email protected], [email protected]).

Provide Order Information: Provide your order number, purchase date, and a detailed reason for your refund request.

Please Await Processing: We will process your request as soon as possible and notify you by email once it is confirmed.

  1. Contact Us

If you have any questions about our refund and return policy or need further information, please feel free to contact us:
Company Address: 2672 North H St, SN Bernrdno, CA 92405
Email: [email protected], [email protected]

Thank you for your support of Jacob’s Frame Edit llc. We are committed to providing you with high-quality digital products and reliable service.